We recommend that before browsing this website and entering into any contract, you carefully read all the information it contains. If you have any doubts regarding any aspect related to the services, products, people, contracting conditions, personal data, or any other matter, please contact us so we can assist you.
Tay Group is solely responsible for the information provided on this page, and not for information contained on other websites regarding the Hotel.
Neither Tay Group nor its related companies, nor the shareholders of any of them, nor their directors assume any responsibility for consequences arising from improper use of this website and/or the information contained herein. Nor is it responsible for the general risks that the use of the internet may pose to users in relation to their hardware, software, or other equipment, or regarding information stored by users on their own devices. Tay Group recommends attentive and careful use of digital resources, internet connections, and the services consulted or contracted through them, in order to reduce or eliminate potential risks involved (power supply failures, electronic communication failures, data theft, malicious programs designed to cause harm or alter equipment operation, computer viruses, etc.). Under no circumstances shall Tay Group be liable for damages that originate directly or indirectly from such risks. Users who do not wish to assume these risks must resort to other forms of contracting available that do not involve the use of the internet—primarily in-person services—which Tay Group makes available to interested parties at its establishment.
Privacy and Confidentiality Statements. Data Processing.
1. Purpose
This declaration regarding the guidelines under which personal data is processed (hereinafter the “Privacy Policy”) is intended to inform you, as a visitor and/or user of our Sites, about the manner in which we process your Personal Information (as defined below), and about the various rights you possess with respect to the use of your Personal Information by us.
Tay Group and/or its related companies (hereinafter jointly or indistinctly referred to as “the company” and/or “we”) collect and process personal data as defined below, in pursuit of our own legitimate interests, in order to offer personalized services and products, maintain pre-contractual discussions, fulfill the provision of services and products contracted by our clients, carry out marketing actions, and make decisions regarding the general administration of “the company.”
In this regard, Tay Group, in light of the intended purpose, states that the data collected through the Site will always be processed in a manner that preserves the protective purpose that personal data regulations establish.
The confidentiality of private communications between Tay Group and users implies maintaining the information in files, repositories, or databases in such a way that access by users or unauthorized third parties is restricted.
Periodically, “the company” may modify this policy in order to include the treatment of new matters and to reflect changes in our Sites, technologies used by us that may affect the processing of your information, or our approach regarding the use of collected information. We may add such changes to this policy as they occur so that you may always know what information we collect, how we use it, and the possible ways it may be disclosed or transferred to third parties, if applicable.
2. Scope
This Privacy Policy applies to all sites and services owned and/or operated or offered by Tay Group (hereinafter “we”) and/or related companies, and to any other site that we may own or operate now or in the future. This policy does not apply if you access sites other than those owned or directly operated by “the company,” even when such sites are linked to those of “the company” through links or any other type of connection, telematic or otherwise. In such cases, data owners must consult the privacy policies of the companies that own or operate those websites.
3. Personal Information
The information processed by “the company” is that which allows your personal identification as a user, and may include the following data: your full name, identity document, address, email, phone number, gender, age, marital status, nationality, occupation or profession, tax identification data, credit card information or other chosen payment methods, service access preferences, profession or activity, preferences regarding meals and services (hereinafter “Personal Information”). On our Sites, you may be asked to provide Personal Information in order to make inquiries about product or service availability, facilitate your use of our sites, obtain information, or participate in subscription registrations, access accounts, or any other activities, services, or resources we may provide on any of the company’s Sites. Supplying Personal Information is never mandatory except when it is essential to respond to your request regarding contracting conditions, availability, quotes, bookings, use, or enjoyment of contracted products or services. As a general rule, when Personal Data is requested to use a service or access certain content, providing such data is not mandatory. In cases where it is required, it will be specifically indicated as necessary for service provision or content access, which entails requesting your consent for all the purposes stated in this Privacy Policy.
4. Purposes
The collection and processing of personal data aims to satisfy a legitimate interest of “the company,” fulfill applicable legal obligations, offer personalized services and products, update, evaluate, and improve the services and products offered, maintain pre-contractual discussions, provide contracted services and products, carry out marketing actions related to any of the products or services that “the company” currently offers or may offer in the future, conduct statistical studies, and make decisions regarding the general management and administration of “the company.” This includes the possibility of national or international data transfers.
5. Consent
Providing the express consents required at various stages of site operation, as well as entering personal data in the fields intended for that purpose, constitutes your express consent for “the company” to process your personal data for the purposes and scope established in this Privacy Policy. It also constitutes acceptance of all terms contained in these Statements and in the General Conditions.
This also implies consenting that “the company”:
- Will create your commercial profile based on the data collected, in order to offer personalized services based on that profile, including through automated means.
- Will only disclose customer data due to legal obligations, or to other group companies for administrative purposes, or when necessary to provide requested services, or to send offers that we consider may be of interest to you, or with your prior consent.
- The data we collect will be stored for the duration of the contractual relationship and/or, in any case, for the legally required periods and the time necessary to address possible responsibilities. Data processed for commercial or marketing purposes will be kept unless you request their deletion.
You may revoke your consent at any time without affecting the provision of services you have contracted. Among your rights, you may request access, correction, or deletion of your data by writing to the following email address: info@tay-group.com
6. Security
We maintain reasonable technical, electronic, and organizational security procedures to ensure the protection of Personal Information and safeguard it against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure, or access. Our security procedures include contractual terms with contractors, agents, or data processors requiring them to protect the security and confidentiality of Personal Information according to our standards. Although we strive to protect your personal information, we cannot guarantee the security of data you transmit. It is your responsibility to assist in such protection by safeguarding any email or password you have created or used in connection with Tay Group or any of our sites, and notifying us if you suspect that the security or confidentiality of such email or password has been compromised in any way. You are solely responsible for the use of your account through your email and password. We will retain Personal Information for as long as required by applicable laws or as long as necessary for the purposes described above, and even thereafter. If you provide your Personal Information, you agree that such information may be used to carry out the aforementioned activities. Likewise, if you contact us via email, we may request or use your Personal Information, if available, to respond to your message and, if applicable, to address your request in greater detail. Finally, you agree that we may archive your Personal Information and/or any other data for future reference or discard such information partially or totally after use. Once you send us your Personal Information, you expressly consent to “the company” using it for internal and external marketing as well as promotional purposes.
7. Third-party sites
These sites are not under our control, and it is the user’s responsibility to be informed about data-use policies, contracting terms, and general conditions, assuming the risks that may arise.
8. Message delivery
In order to provide better service, we may in the future send messages to confirm your registration and/or the status of your account and/or to notify you of changes to Tay Group Site terms and conditions or to this Privacy Policy. Occasionally, we may also send emails to present products, services, or information we believe may be of interest to users of our Sites.
9. Access, Correction, Deletion of Personal Data
Data owners have the right to access their personal data free of charge at intervals no shorter than six months. To exercise your right to rectify, change, access, delete, restrict, or object to the processing of your personal information, or to request complete removal of your data, or if you decide to stop receiving message delivery services, you must inform us by sending an email to: info@tay-group.com so we can process your request.
10. Exceptions to our reservation of Personal Information and other information
In compliance with our legal obligations, your Personal Information and/or any other specific information about you to which we may have access, whether intentionally or incidentally, and/or about your account, may be disclosed to third parties in order to comply with legal procedures such as a search warrant, subpoena, court order, or administrative request considered valid under applicable law. Likewise, for our protection, yours, and that of other users of Tay Group Sites, your Personal Information may also be disclosed in cases involving attempted security breaches of the Tay Group Sites or physical danger or threats against you, us, or third parties.
11. The hotel provides Wi-Fi service for guests or users of its services.
Please note that under no circumstances does the hotel guarantee that the use of this service is free from privacy risks. In cases where you provide or disclose your Personal Information through this means, in addition to the general risks associated with internet use, such information may become vulnerable to potentially harmful intrusion by third parties, with or without your consent. Although “the company” makes its best efforts to protect your privacy, we cannot guarantee the security of information you disclose or provide through such online communication channels; therefore, you share such information at your own exclusive responsibility. The above considerations also apply if you use computers owned by the company. Their use is permitted solely under your exclusive responsibility.
12. Children’s Privacy
Minors are not eligible to use any services on our Site on their own, as they may not fully understand the contractual stipulations of our Policy and their implications, nor can they validly make decisions on the available options intended for adult users. For this reason, we urge all parents, guardians, or adults supervising minors who access Tay Group Sites to prevent them from using the site independently.
13. Cookies
A “cookie” is a common device or tag that allows tracking of a user’s individual preferences, which can enhance your experience when visiting our website, as this technology enables us to provide a personalized experience without requiring you to remind us of your preferences each time you visit.
This allows us to obtain information about the browser you use, the type of computer, operating systems, and internet service providers. We may share this statistical information with our partners, providers, advertisers, and third parties, but we will not share your Personal Information with such third parties without your consent. After you enter personal information on the website, we associate your identification number with your contact information in order to recognize you on a future visit. This also allows us to gather and track information that may be of particular interest to you.
When you log in as a registered user, our cookies may collect personal information for commercial purposes, to improve website functionality, and to make content more relevant and user-friendly. We do not share information about your activity on our website, nor do we collect information from other websites you visit.
The purposes for which cookies are used may be classified as follows:
For strictly necessary operations: some cookies are strictly necessary for the operation of the website or online services. If you choose to block them in your browser settings, we cannot ensure the optimal functioning of our websites or online services. This type of cookie does not collect any information about you that can be used for commercial purposes or to track your browsing history on other websites, services, or applications.
To remember personal information: we use functional cookies to remember personal information such as your preferred language in order to enhance your experience on our website.
Cookies for analysis and management of our website: anonymously—i.e., without linking your PC to any person—they are used to analyze the functioning of our website, manage it, maintain it, and update it. To understand the effectiveness of our communications and send you information that may be of interest to you, we obtain information from communications you request, such as when you open or forward an email or click on its content.
If you do not wish to accept cookies, you may block them by adjusting your internet browser settings. However, this may prevent you from benefiting from the advantages they offer, as described above. In the case of cookies strictly necessary for the website to function properly, your browsing experience or website operation may be affected.
